Support
Contact Search2o support from the UI with the message icon in the header. Every message carries the account it came from.
Sending a message
The message icon in the header opens a form with a subject and a message. Developers, administrators and the owner can use it. The message goes to Search2o support with the sender’s email as the reply address, so the answer is sent directly to the person who asked. Messages are kept for a year.
What to include
For a problem with an agent, include the three items that Search2o support needs to reproduce the problem: the agent name and version, the query, and what the validation trace or the error report shows, meaning the error message and the path of the command. For an indexing problem, include the audit log entry that reported the failure. For a configuration problem, name the part or profile and the field.
Where to look first
- Error report: every failed execution, by agent, version, result code and message, with the command in the agent where the failure happened.
- Audit log: indexing failures and recent changes to agents, configuration and profiles.
- Validation trace: run the draft against a query and read every step.
- Agent servers: the agent server's log, for problems found at startup, such as a hook or an LLM adapter that fails to load.
Outside the product
Email info@search2o.com. The source is at github.com/Search2o/agent-server for the agent server and github.com/Search2o/ui for the UI.